1. The approved platform for participating in health volunteer work
The Health Volunteering Platform is an electronic platform for registering volunteers under the supervision of the Health Volunteering Center at the Ministry of Health. It connects organizations offering volunteering opportunities with volunteers interested in providing any form of health-related volunteer work.
2. Steps to register on the Health Volunteering Platform:
You can register on the Health Volunteering Platform by clicking the "Register" button located at the top of the main taskbar. A window will appear, and you can choose to login via Nafath / Absher. https://volunteer.srca.org.sa/#!/ar/home
To complete your account registration on the platform, you must fulfill the training program requirements (Community Volunteering Course) through the free online learning portal implemented by the Saudi Commission for Health Specialties. This is necessary to participate and join the available volunteering opportunities.
3. I am having difficulty registering on the Health Volunteering Platform.
Please try registering again using a computer or by switching your browser to Chrome.
4. I would like to edit my information (name, mobile number, email, specialty, city).
You can edit your information by logging into your account on the Health Volunteering Platform through the National Unified Access https://volunteer.srca.org.sa/#!/ar/login, then clicking on the "Edit My Application" icon and completing the modifications.
5. Can I edit my information through the Health Volunteering app?
No, you cannot edit your information through the app. You can only update your details by logging into your account on the Health Volunteering Platform via the National Unified Access.
6. The type of volunteering has changed from health to general, and I am unable to modify it?
The "Type of Volunteering" icon cannot be modified as it is linked to the Saudi Commission for Health Specialties. You must ensure that your professional classification is valid for the system to automatically update the "Type of Volunteering."
7. Can I join a volunteering opportunity?
By browsing the available opportunities and requesting to join on the "Our Volunteering Opportunities" page through this link: https://volunteer.srca.org.sa/#!/ar/PrivateEventsInfo, or by receiving an invitation from the platform and accepting it.
8. When browsing volunteering opportunities, selecting a suitable one, and logging into my account to request to join, the opportunity does not appear to me.
When you log into your account, not all volunteering opportunities will be visible to you. This depends on specific requirements set by the supervisor, such as (type of volunteering, specialty, professional field, and city). If your information does not match the opportunity's requirements, it will not be displayed to you.
9. A notification appears when a volunteer wants to join an opportunity. "You must complete the training program."
You must complete the training program to be fully accepted and join the volunteering opportunity. You can find the training program link on your profile page or by visiting https://scfhs.elham.sa/home/tracks.
10. A notification appears when joining a volunteering opportunity: "This volunteering opportunity is restricted to a specific group of volunteers based on specialty or city."
This means your specialty is not included in the scope of this opportunity, as it is designated for a specific group determined by the supervisor based on specialty, city, professional field, or volunteering type.11. A notification appears when requesting to join a volunteering opportunity: "You must be registered in the system to submit a request to join."
You must log in and complete the training program to be fully accepted in the system. You can also browse volunteering opportunities and join them through the Health Volunteering app.
12. Why are there no volunteering opportunities related to my specialty or professional field?
The creation of volunteering opportunities depends on the needs of beneficiary organizations based on specialty and professional fields.
13. Is there a specific duration for volunteering?
The duration of volunteering depends on the available opportunity, and it does not exceed one month.
14. Can a volunteer be assigned to fieldwork before officially joining the opportunity on the platform?
No, the volunteer must first register for the opportunity, after which their information will be sent to the relevant organization for approval.
15. Can I participate in two volunteering opportunities at the same time?
The Health Volunteering Platform does not allow volunteers to join two opportunities simultaneously.
16. Does my acceptance of an opportunity mean I am fully approved to participate?
No, the supervisor will contact you to ensure that your specialty aligns with the volunteering opportunity before granting final approval.
17. I joined a volunteering opportunity, but I have not been yet, and my request status is "Volunteer requesting to join."
Please wait, as the supervisor will approve your participation if your specialty aligns with the available opportunity.
18. I was accepted for a volunteering opportunity and want to know the work schedule and assigned tasks.
Work schedules and tasks depend on the nature of the opportunity. This will be coordinated with the supervisor, and you will receive an email outlining the final acceptance procedures for volunteering at King Abdullah Medical City.
19. I received an invitation from the supervisor but did not find it on the platform.
You can check your invitations on your profile page and either accept or decline them.
20. I requested to join a volunteering opportunity; how do I know if I have been accepted?
You will receive an email confirming your acceptance, or you can log into your account on the Health Volunteering Platform and click the "Accept or Decline Invitations" icon to check your invitation status.
21. How can I print my volunteering card?
Log into your account on the Health Volunteering Platform, click on "Accept or Decline Invitations," find your accepted invitation, and then click "Print Volunteering Card."
22. I logged into my account and clicked "Accept or Decline Invitations, but I did not find my card.
23. How do I cancel a volunteering opportunity?
The volunteer must contact the opportunity leader and provide the following details:
1. Volunteer's name
2. ID number
3. Name of the opportunity
4. Reason for cancellation
Please note that repeated cancellations or withdrawals may negatively impact your eligibility for future volunteering opportunities.
24. How do I issue my certificate with volunteering hours through the Health Volunteering app?
Volunteering hours are recorded within three business days after completing the opportunity. Please check the platform to ensure your hours have been recorded. If not, notify us immediately so we can verify and update them before the deadline.
You can print your certificate by logging into your account on the Health Volunteering Platform:Health Volunteering Platform Login
Then follow these steps:
1. Go to "My Participations."
2. Enter the volunteering year.
3. Complete the survey (Volunteering Experience Evaluation).
4. Click on "Print Certificate."
25. Does the volunteer certificate show the same start and
withdrawal dates as my actual participation?
No, the certificate includes:
- - The start date of the volunteering opportunity is the beginning date.
- - The end date of the volunteering opportunity is the final date.
26. Is
the Health Volunteering Platform certificate accredited by the Saudi Commission
for Health Specialties?
Yes, specialized health volunteering is recognized as professional practice by the Saudi Commission for Health Specialties, provided that:
- The volunteering field matches the volunteer's healthcare specialty.
- The required duration set by the Commission is completed.
27. How
are volunteering hours calculated?
Volunteering hours are recorded based on the duration of the work. Volunteers cannot exceed six volunteering hours per day.
28. At
the end of my volunteering period, will I receive an experience certificate
from the beneficiary organization?
Yes, upon request, the beneficiary organization can issue an experience certificate specifying the start and end dates of your participation and describing the skills gained. The request must include supporting documents from the Health Volunteering Platform and be sent to the volunteer officer at the organization via email: volunteer@kamc.med.sa.29. Is
a valid professional classification required to apply for health-related
volunteering opportunities?
Yes, a valid professional classification is required for health-related volunteering. However, it is not required for general volunteering opportunities.
30.
What certification is required for participation in health volunteering?
Volunteers must obtain the PIXEL certificate issued by King Abdullah Medical City by passing the test through the link sent via email after final acceptance on the Health Volunteering Platform.
31. I
am experiencing an issue related to a volunteering opportunity or a technical
problem.
You can log into your account on the Health Volunteering Platform and follow these steps:
1- Select the "Complaints Management" icon.
2- Click "Add Complaint or Suggestion."
3- Enter the complaint title.
4- Select the complaint type (Related to a Volunteering Opportunity – Technical Issue).
5- Provide details of the complaint.
6-Click "Save Complaint."
The responsible department will contact you with a resolution within 3 to 10 business days.
32. Can employees apply for volunteering opportunities
through the Health Volunteering Platform?
Yes, but if volunteering during official working hours, the employee must provide a no-objection letter from their employer or proof of being on leave during the volunteering period.
33. Is
there an agreement between the volunteer and the beneficiary organization?
Yes, the volunteer and the beneficiary organization must sign a volunteering agreement that outlines the expectations of both parties. Volunteers must adhere to the agreed-upon terms and cannot exceed their assigned duties without the organization's approval.
34. I
logged into Absher, but my volunteering hours were not added.
Currently, volunteering hours are not linked to the Absher system.
35.
Does the Health Volunteering Platform issue certificates for past volunteer
work to be used for the healthcare practitioners’ merit allowance?
No, the Health Volunteering Platform does not provide certificates for past volunteer work outside the platform.
36. Can
I participate in a volunteering opportunity outside the Health Volunteering
Platform and still receive a certificate with recorded hours from the platform?
No, a certificate cannot be issued for volunteer work conducted outside the Health Volunteering Platform. Volunteers must receive an acceptance message from the platform before starting the opportunity.
